Beat 10Z Talk - Over the last few years, we have been seeing an uptrend in social media. People are constantly online, closer to their friends, relatives and peers. And with the uptrend of social media, businesses have seen their way to infiltrate and be closer to their customers, closer than ever
According to a report published by Texas Tech University, brands who engage on social media channels enjoy higher loyalty from their customers. This should prompt you to always be in touch with your clients. Social media offer a variety of methods for engagement. Customers can message you, like & comment your pictures, give your business a review. By providing feedback and mutual communication, your customer feels more connected to your brand, and ultimately makes the customer more loyal
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