Office of Student Financial Aid to Become an In-House Call Center

Written by Erin Hawes

The Office of Student Financial Aid (SFA) and Student Business Services will transfer its outsourced call center back to an in-house call center on the Texas Tech campus beginning May 17.

The call center will take all incoming calls for Student Financial Aid, as well as Student Business Services.

The SFA has been outsourced for the past three years. The in-house service will be an extension of the Student Financial Center, which offers a “one-stop shop” opportunity for students to gather more information concerning billing, payments, financial aid and refunds.

The in-house call center will generate improved customer service to students and families with a team of fully trained staff handling questions concerning financial issues.

“By having this new opportunity, it will benefit both offices as well as our customers.” Said Nikki Sosa, assistant director. “This will ensure the quality of customer service and will give us the ability to resolve issues quickly.”

CONTACT: Nikki Sosa, assistant director, Office of Student Financial Aid, Texas Tech University, (806) 742-0454 ext. 250, or nikki.sosa@ttu.edu.