New simulation-based customer service training program for emergency department staff
February 17, 2012
News Medical-The CLEAR! team formed a unique collaboration with the Texas Tech University College of Mass Communications aimed at sustainment of the lessons taught during the training day. The TTU team assisted in designing a logo to give a brand identity to the project, and on creating a variety of visual messaging instruments placed throughout the ED to reinforce the lessons learned during the training. 'The goal of the collaboration, in essence, was to create an internal public relations campaign promoting the program's message,' Sweeney says.
A new training program for emergency department staff at Rhode Island Hospital (www.rhodeislandhospital.org) teaches communication skills by having staff take part in simulations of real patient experiences. The goal is to improve the patient experience by standardizing both team and patient communication in an emergency department (ED) setting. The program will be presented at the 12th Annual International Meeting on Simulation in Healthcare (IMSH) in San Diego, Calif.
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The CLEAR! team formed a unique collaboration with the Texas Tech University College of Mass Communications aimed at sustainment of the lessons taught during the training day. The TTU team assisted in designing a logo to give a brand identity to the project, and on creating a variety of visual messaging instruments placed throughout the ED to reinforce the lessons learned during the training. "The goal of the collaboration, in essence, was to create an internal public relations campaign promoting the program's message," Sweeney says.